Handel House website is the website of the Board of Trustees of The Handel House Trust Ltd. of 25 Brook Street, London W1K 4HB Tel: +44 (0)20 7495 1685


  • Definitions
  • Terms and conditions of use and general conditions of sale
  • Disclaimer
  • Terms & conditions of use
  • Privacy and data protection statement
  • General conditions of sale
  • Complaints


  • “Special Conditions” means specific conditions relating to a product or service on the relevant web page
  • “Website” means Handel House’s website currently located at
  • “We / us” means Handel House
  • “You” means a user of the website
  • “Users” means collectively users of the website
  • “Consumer” means a person who is not ordering goods or services in the course of his or her business

Terms and conditions of use and general conditions of sale

By using the website you agree to be bound by the “Terms and Conditions of Use”, and if you purchase any goods from the website you agreed to be bound by the “General Conditions of Sale”.

If you are uncertain as to your rights or require any explanation about them please email Handel House.


Handel House is committed to the highest standard and quality of information and every attempt has been made to present up-to-date accurate information. However, Handel House gives no warranty as to the accuracy of the information on the website.

Handel House shall not be liable for any losses or damages arising from your use of the website, including reliance on information contained on the website, other than in respect of death or personal injury caused by our negligence or in respect of fraud.

Handel House may make changes to the material on the website at any time without notice.

Although Handel House takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.

Terms & conditions of use of the website of the Board of Trustees of Handel House

1. General

1.1 In accessing information from the website you agree to be bound by these Terms and Conditions of Use as set out below.

1.2 These Terms and Conditions of Use may change from time to time. Please check our website frequently to see recent changes. The date when these Terms and Conditions of Use were last updated will be displayed. If you do not agree to any change you should not continue to use the website.

1.3 The website contains proprietary notices and copyright information the terms of which you agree to observe and follow.

2. Security

2.1 You assume full responsibility for the protection of your computer system including computer hardware, software and stored data on your computer system including hardware, software and stored data of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature. We would advise you to run an up-to-date anti-virus program on anything you download from the Internet.

2.2 You must take reasonable precautions to prevent the fraudulent use of your security details including password and must notify Handel House in the event that you suspect a third party has obtained your security details.

2.3 In accordance with the requirements of the Data Protection Act 1998 Handel House will take reasonable steps to ensure that data transmitted electronically to Handel House via the website or otherwise and stored by Handel House is not accessed by unauthorised third parties. You accept the risk that data transmitted electronically to Handel House via the website or otherwise may be intercepted before reaching Handel House or accessed from Handel House’s data storage by third parties not authorised by Handel House and may be exploited unlawfully by such unauthorised third parties.

2.4 Handel House makes no representations as to the security, quality or propriety of any website which may be accessed through the website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. Connected websites accessed through the website are independent websites over which Handel House does not exercise any control whether financial, editorial or of any other kind and are not in any way endorsed by Handel House.

3. Errors

Information contained in the website may contain technical inaccuracies or typographical mistakes and should not be relied on as totally accurate. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Special Conditions on the appropriate web pages relevant to the goods or services sought. For general content queries relating to the website email Handel House.

4. Warranty and liability

4.1 All information made available from within the website is provided “as is” for information purposes only and should not be relied on as totally accurate. See Disclaimer.

4.2 Goods supplied from the Website should only be used for their approved uses and in accordance with their accompanying instructions for use, servicing and maintenance. You are strongly advised not to use goods supplied for any non-approved or abnormal uses.

4.3 No employee or agent of Handel House is authorised to recommend non-approved uses and you should not rely on any such recommendations.

4.4 Handel House will only be liable to you for any losses resulting from the use of the website in the following circumstances:-

(a) where the losses are suffered as a result of Handel House breaking any term of the Conditions of Use and/or General Conditions of Sale/Special Conditions; or
(b) where there is a breach of a legal duty of care owed to you by Handel House or any employees or agents of Handel House; and
(c) provided the losses are a foreseeable consequence of Handel House breaking the Conditions of Use and/or General Conditions of Sale/Special Conditions; Losses are foreseeable where they could be contemplated by the User and Handel House at the time the website is made available to the User.

4.5 Handel House will not be liable for:
(a) indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable;
(b) any increase in loss or damage resulting from breach by you of any term of the Conditions of Use and/or General Conditions of Sale/Special Conditions;
(c) any loss or damage resulting from the use of any other website connected to the website by means of a hypertext link or any other link;
(d) any loss of profits or other economic loss resulting from the use of the website for business purposes

4.6 Handel House accepts no responsibility whatsoever for any data corruption, interception or delay or any inaccuracies or errors that may occur except in consumer sales to the extent that Handel House or its employees or agents is in breach of its agreement with you, negligent or in breach of its statutory duty when the provisions of Clauses 4.4 and 4.5 above will apply.

4.7 Nothing in these terms shall exclude Handel House’s liability for death or personal injury arising from the negligence of Handel House, its employees, agents or contractors resulting from the use of the website.

4.8 Handel House publishes the images and information on the website in good faith. Handel House will use all reasonable endeavours to ensure that all intellectual property rights are respected and that the information and images are accurate and neither defamatory nor offensive.

5. Copyright etc

5.1 The website belongs in all respects to Handel House.

5.2 All intellectual property rights in all material on the website including copyright, database right, first publication rights, patents, registered trade marks, know-how, intellectual or industrial property rights including format, art direction, look and feel and content subsisting throughout the World shall vest in Handel House and other copyright owners as specified.

5.3 None of the data or content found on the website may be reproduced, published, distributed, posted or transferred modified or linked to another website without the express written permission of Handel House. Any trade mark, logo, crest or other identifiable emblem of Handel House shall remain the property of Handel House at all times and no licence or right to use any of the same shall be granted or implied in any way.

5.4 Users may not modify, copy, distribute, transmit, display, reproduce, publish, licence or create derivative works or sell any information obtained from the website. Users may download information or images for private non-commercial viewing purposes only unless permitted for the purpose of making an offer appropriate to the goods or services required.

5.5 All images and text are subject to copyright protection.

5.6 Handel House is committed to respecting the intellectual property rights of others and has taken all reasonable efforts to trace the copyright owners of images and obtain permissions for reproductions in this website.

5.7 In the event that any of the un-traceable copyright owners come forward after the publication of this website, Handel House will endeavour to rectify the position accordingly.

Any queries in this respect should be addressed to:

The Communications Officer
Handel House
25 Brook Street
London W1K 4HB
Tel: +44 (0)20 7495 1685
Fax: +44 (0)20 7495 1759
Or email enquiries to Handel House

6. Availability of website

6.1 Handel House will use its reasonable endeavours to ensure the availability of the website and that transmissions are error free. However, due to the nature of the Internet it is not technically possible for Handel House to provide a completely fault free service and Handel House gives no guarantees or warranties express or implied as to the quality or reliability of access to the website.

6.2 Handel House reserves the right to suspend or cancel the website or refuse access to it immediately and without notice in order to maintain, repair or update the website or if it is necessary for legal reasons. However, Handel House will where possible give notice of any suspension or cancellation on the website.

7. Waiver

The failure by Handel House to enforce any term or condition hereof or of the Conditions of Sale or Special Conditions (if applicable) shall not be deemed as a waiver of the right to enforce such term or condition.

8. Jurisdiction

The website is situated in London England and all the Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales and subject to the non-exclusive jurisdiction of the English Courts.

9. Contact

In the event of any queries about how to use the website, please email Handel House.

Privacy and data protection statement

This is the current Privacy and Data Protection Statement for Handel House website. If this Privacy Statement is revised an updated version will be placed on the website.

Policy and personal data

1. Handel House endeavours to protect your privacy. When you register with the Handel House, and each time you place an order, Handel House will require some personal information from you – including your name, billing address, delivery address, email address and telephone number and product/service selections. This information allows Handel House to fulfil your order and notify you of the status of the order. Details of payment card numbers and expiry dates etc go through a secure server operated by Handel House’s Payment Service Provider and to which Handel House does not have direct access.

2. The personal data collected by Handel House is evaluated periodically to determine whether it is current and still needs to be held. Subject to any legal retention requirements, e.g. VAT regulations require appropriate financial records to be retained for six years, you may notify Handel House if you do not wish your data to be held by Handel House. You may also request details of your personal data held by Handel House.

3. Handel House does not intentionally export user data outside the European Union and holds only the information that you supply to us, along with details of the activities you have undertaken with Handel House and any mailings that have been sent to you.


5. Handel House may provide aggregate statistics about sales, web site usage and related site information on the website and also provide statistics to Central Government, Government agencies and other public bodies, but these will not include any personally identifying information. Please note in particular that statistical records are maintained of pages visited by Users whether or not they have registered.

6. Handel House may monitor user traffic on an aggregate basis in order to help it develop and improve the website for the benefit of all Users.


7. You are advised that the Internet is not a secure medium. Handel House will use reasonable endeavours to keep your information confidential. Internal procedures cover the storage access and disclosure of your information. Handel House will not sell or pass your information on to any third parties without first obtaining your consent.

8. You are advised to log out after completing any online transactions.

9. Because the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and Handel House. By submitting your information you consent to this transfer.


10. Handel House may disclose personal information if required to do so by Law or in good faith believes it is required to do so by any order of the Courts or other competent body or agency or may do so to protect or defend the rights or property of Handel House or to protect the personal safety of Handel House’s employees or the public at large.


11. Handel House website has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with the same.

Data protection

12. Handel House uses all reasonable endeavours to comply with the Data Protection Act 1998 and the following principles:

(1) Personal data should be processed fairly and lawfully. This means that individuals should not be deceived or misled into supplying information.
(2) Data should only be obtained for a specified purpose and should not be used for any other purpose.
(3) Personal data should be adequate relevant and not excessive in relation to its purpose.
(4) Personal data should be accurate and up to date where necessary.
(5) Personal data should not be kept longer than is needed for its intended purpose.
(6) Personal data should be processed in accordance with the rights of the individual which the information concerns.
(7) Appropriate measures should be taken against unlawful processing or destruction of records. Computer systems should have back up facilities and security provisions.
(8) Personal data should not be transferred outside the European Economic Area (the EU states plus Lichtenstein, Iceland and Norway).

For more information on the Data Protection Act 1998, you can call (UK) 01625 545 700


13. A cookie is a small file which stores information that a website puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site.
Cookies are only used in the sections of the website where you need to log in, e.g. online purchases and they are only stored for the duration of your visit. You will require cookies to be enabled on your browser to allow you to use this section of the website. We do not use cookies to collect personal information about you. If you do not wish to receive cookies then you can set your web browser to reject them.

General conditions of sale

The General Conditions of Sale governing any given order for goods from the website will be the version which is current at the date of your order. Special Conditions will apply to individual goods and can be found on the appropriate web pages for transactions involving the specific goods. Where any conflict exists between the General Conditions of Sale and the Special Conditions, then the Special Conditions will apply provided they do not conflict with any terms and conditions in the General Conditions of Sale which are required by law.

As the General Conditions of Sale and Special Conditions are subject to change, you are advised to check the current version prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in deciding whether the General Conditions of Sale and Special Conditions have changed since your last order, we will display the date when they were last updated.

Handel House will provide the goods upon the following conditions of sale:

1. Technical steps to complete contract to purchase goods

See our online shop pages for details of the steps to follow to place and amend/cancel an order.

1.1. Handel House invites you to view the goods as displayed on the website.

1.2. If you wish to order goods you should complete the relevant details on the shopping basket screen or relevant application form and offer the stated price together with your payment card details. Your order represents an offer to purchase which is not accepted until we send you an email confirming your order.

1.3. To order goods on-line you must be registered on this website. There will be an option to register when you checkout for the first time. This will require the use of cookies.

1.4. Handel House may at its option either accept or reject your offer to purchase and pay for the goods online.

1.5. If Handel House rejects your offer to purchase online you will be notified and advised of an alternative method of purchase, if available.

1.6. Handel House shall not be required to disclose or explain any acceptance or rejection of offers unless otherwise set out in the Special Conditions.

1.7. All orders are subject to availability and to price correction in the event that an administrative error has resulted in an incorrect price being stated on the relevant web page. Details of current price and availability will be as set out on the appropriate web page for the goods you wish to order.

1.8. Handel House reserves the right to terminate or suspend the processing of an order if it is necessary for technical or legal reasons.

1.9. Handel House reserves the right to make changes to its website and Conditions of Use and Sale at any time. However, you will be bound by the Conditions of Use and Sale in force at the time that you use the website or order goods online, unless any retrospective change is required to be made by law in which case the change will apply to orders previously placed by you.

1.10. If Handel House accepts your offer to purchase goods you will be sent an Order Confirmation setting out details of your order and your rights of cancellation. The contract between us will be formed at the time the Order Confirmation is sent.

1.11. The contract will be concluded in English.

1.12. The details of your specific contract, which we ask you to print for your records, are held on our secure server. If Special Conditions apply, it is recommended that you print or save the relevant web page for your records.

1.13. Handel House reserves the right to cancel an accepted order within seven days of the date of the Order Confirmation email. For example, we may have to cancel for stock supply reasons or because one or more of the goods ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. In the event of such cancellation, Handel House shall refund all sums paid by you.

2. Price and payment

2.1. All payments will be in £ (pound) sterling inclusive of VAT and other UK Taxes where applicable and will be required to be paid in advance of delivery / performance of the goods.

2.2. Although we take reasonable care to ensure that the prices set out on the relevant web pages for the goods are correct we cannot confirm the price of the goods until your offer has been accepted (i.e. we send an order confirmation email).

2.3. All orders are encrypted so that they cannot be read as they travel over the Internet. The secure server software used by Handel House online shop encrypts all your personal information, including credit card details, name, and address. A small padlock icon should be visible in the bottom right hand corner of your screen when using the site. This is your guarantee that your actions are safe.

3. Delivery charges

Handel House  shall deliver the goods ordered to the delivery address which you supply. Where more than one item has been ordered, they may be despatched separately. Handel House will charge for postage and packing based on the amount you spend (see “Delivery charges”, link to Handel House online shop website). This amount will appear on the confirm order page before you place the order.

4. Despatch of goods

4.1. If Handel House accepts your offer, it will use all reasonable endeavours to prepare and despatch the goods within the time scales set out in the appropriate Special Conditions or if not stated within 30 days beginning the day after the day you sent your order to Handel House  (“the Period for Performance”). Please note that, as different items may be supplied from different departments, despatch and delivery times may vary.

4.2. Delivery will be made by Royal Mail in the UK or otherwise by air mail and Handel House cannot be held responsible for any delay caused by or resulting from the actions of the external carrier or for any other reason outside the control of Handel House. Where Handel House is unable to deliver the goods for reasons beyond its control you acknowledge this and agree to permit a further reasonable time for delivery.

4.3. Subject to clause 4.4 below, where Handel House is unable to deliver the goods within the Period for Performance for stock supply or other reasons within its control Handel House will inform you and, where possible, propose a revised delivery/performance date. If you do not agree to the revised delivery / performance date Handel House will reimburse any sum paid as soon as possible and in any event within 30 days beginning with the day after the day on which the Period for Performance expired.

4.4. Where Handel House is unable to supply the goods ordered by you, Handel House may offer to supply you with alternative goods of equivalent quality and price. If you choose to accept the alternative goods the right to reimbursement under clause 4.3 will not apply. However, if you choose not to accept the alternative goods the costs of returning them would be met by Handel House.

5. Tracking orders

You can track progress of your order (view the current status of your orders, link to Handel House online shop website). In all enquiries you should quote the order reference allocated to your original order. You will need your personal registration details to view the status of your order online.

6. Defective or damaged goods and goods lost in transit

6.1. In the event that your goods do not match the description given on the website, or are not of satisfactory quality or are not fit for the purpose at the time of sale we will provide a full refund, provided you notify us within a reasonable time, or at your request we will repair or replace the goods as an alternative to a refund, provided the costs involved are not disproportionate. We confirm that we will comply at all times with your rights under the Sale of Goods Act 1979 as amended

6.2. Handel House will refund reasonable delivery charges incurred in returning the incorrectly described, defective or damaged goods in question.

6.3. Handel House will replace at no extra cost any goods which are lost in transit and which Handel House is satisfied are lost provided that you notify Handel House at the contact address specified on your Order Confirmation email within 30 days of the original order being placed.

7. Cancellation of supply of goods contract and return of goods

7.1. Subject to clause 7.2 below you have the right to cancel an order for the supply of goods at any time from the day on which the contract is concluded (i.e. the Order Confirmation email is sent) until the expiry of the period of seven “working days” (beginning with the day after the day on which you receive the goods), by giving written notice of cancellation to the person specified on the Order Confirmation email. The notice of cancellation can be given in any of the following ways:

(a) by hand delivering the notice to the address set out on the Order Confirmation email;
(b) by sending the notice by post to the address set out on the Order Confirmation email;
(c) by sending the notice by facsimile to the number stated on the Order Confirmation email;
(d) by sending the notice by email to the email address stated on the Order Confirmation email.

7.2. Unless the Special Conditions provide otherwise or the goods are incorrectly described or faulty, the right to cancel the contract will NOT apply in the following cases:-

(a) if audio or video recordings or computer software are unsealed;
(b) if goods have been made to your specification or are clearly personalised or which by reason of their nature cannot be returned;
(c) if digital items (e.g. digital images) have been downloaded;
(d) tickets (e.g. tickets for a Thursday Live Recital).

7.3. If you cancel the contract once the goods have been despatched, you must return the goods to Handel House at the address stated on the Order Confirmation email at your own expense except in the case of any substitute goods offered by us but not accepted by you which will be returned at Handel House’s expense or in the case of goods which are incorrectly described or found to be damaged or defective. Prior to cancellation you shall be under a duty to keep the goods and take reasonable care of them. On returning the goods you should take reasonable care to ensure that the goods are received by Handel House and are not damaged in transit.

7.4. If Handel House has to recover the goods from you on cancellation or you return them at Handel House’s expense, we reserve the right to deduct direct costs and charges from any refund due to you.

7.5. Subject to any deductions made in accordance with clause 7.4 you will be entitled to a full refund provided that the goods are returned in their original condition and with their original packaging.

7.6 Handel House reserves the right to deduct a percentage of the refund value of the returned goods if the condition of the goods requires a reduction in the resale price.

7.7 Handel House will reimburse you as soon as relevant financial processes allow and in any event within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.

8. Fraud

If you discover that goods have been ordered using your payment card by someone not authorised to do so you should:

(i) inform your payment card provider, the Police and Handel House of the unauthorised purchase as soon as you discover it; and
(ii) co-operate with your payment card provider, the Police and Handel House in relation to the unauthorised use.

9. Liability and events beyond Handel House’s control

Neither you nor Handel House shall be liable to the other in respect of loss damage or delay or any failure to deliver if the cause of such loss etc., shall arise from any act of government or other competent authority or any public utility or external, postal, or courier services or Internet Service Provider, flood, storm, tempest or other freak of nature, riot, civil or commotion, action of hostile foreign state (whether or not a formal declaration of war has been made given or received) fire, explosion, malicious damage, act of God or other force majeure occurrence which could not have been avoided or mitigated by the application of due diligence or foresight.

10. Jurisdiction

This Agreement is made in London England and shall be governed by and construed in accordance with the Laws of England and Wales and shall be subject to the jurisdiction of the English Courts.

11. Severance

If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.

12. Variation

No variation in any of the terms of these Conditions shall be effective unless agreed in writing by Handel House’s legal representative.

13. Miscellaneous

13.1. You will protect Handel House’s copyright and all other intellectual property rights in the goods while they remain in your care and control.

13.2. If you sell or transfer any of the goods purchased you will notify any subsequent owner of Handel House’s rights in the goods.

14. Copyright

14.1. All website design, text, graphics software source codes and design rights and the selection of images etc on the website or the arrangement thereof are the copyright of Handel House. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with or providing information to Handel House. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution or re-publication) is strictly prohibited.

14.2. Copyright and first publication rights including all other intellectual property rights in all images displayed shall vest in Handel House or the acknowledged copyright owner.

14.3. Reproduction of any image is strictly prohibited unless authorised in writing by Handel House.

15. Complaints

In the unfortunate event that you wish to raise a complaint in relation to the online shop, please write to:

Customer Complaints
Handel House
25 Brook Street
London W1K 4HB

Email Front of House Officer.

For any other matter in connection with the rest of Handel House website, please write to:

Web Complaints
Communications Officer
Handel House
25 Brook Street
London W1K 4HB

Email Communications Officer.

Your statutory rights

Various Acts of Parliament and Regulations provide legal protection to “consumers” who purchase goods.

Faulty goods

The Sale of Goods Act 1979 as amended / supplemented by other Acts and regulations gives a consumer certain rights in the event that the goods purchased do not match their description, or are not of satisfactory quality or are not fit for the purpose.

Right to cancel goods under the distance selling regulations

Under the Distance Selling Regulations 2000, unless one of the exceptions applies, you have a cooling off period (seven working days) during which you are entitled to cancel your purchase if for any reason you decide you no longer want the goods you have purchased at a distance (i.e. without face to face contact, such as from a website). This is an additional right and does not affect your other statutory rights to reject faulty goods (described briefly above).

More information

This is only a very brief summary of some of the rights of consumers and should not be relied on as legal advice.

For more information on your Statutory Rights please visit:

If you require further advice contact your local Citizens Advice Bureau or Trading Standards Department.